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Dashboard Login

Mailboxes Rejoin Survey

This brief 2-minute survey will help to guide our business and team in a way which is geared to best suit our clients as we continue to grow.

Based on your rejoining experience, how would you rate the transit time your shipments experienced?

Very Slow

On par with the competition

Faster than the competition, but not as fast as I expected

Freaky Fast – I loved it!

Based on your rejoining experience, how would you rate the customer service you experienced?

I did not get the answers I needed

I could get the answers needed, but took some effort

I could get in touch when and as needed

The team were proactive, and I didn’t need to get in touch

Customer Service was excellent every step of the way!

Based on your rejoining experience, how would you rate the campaign's discount relative to the speed & service you received?

The discounted price is still too much for me to ship regularly

Price was within 10% of what I expected to pay

The price is great for the speed & service I received!

Why did you quit using Mailboxes services initially?

Shipment transit times were too slow

Poor service from the team

Too expensive

Forgot I signed up for Mailboxes

Dashboard didn’t exist & admin tasks were too heavy

Other – (please provide a short explanation)

Did you notice the Mailboxes does not charge “BCD Processing” or “Advanced Payment” fees like our competitors do?”

Yes – I noticed, keep the extra fees away!

No – I didn’t notice

I don’t mind paying the +$30 processing fees couriers charge (if it’s the fastest service on island)

Are you likely to continue using our services in the future?

Yes – I’ll be using Mailboxes more frequently

No – I’m done using Mailboxes based on feedback I provided today

I’ll consider, but I don’t ship frequently

Did the Mailboxes Dashboard make your invoice upload process easier than your prior Mailboxes experiences?

Yes – the Dashboard is great!

No – the Dashboard was too time consuming

I used the e-mail forwarding because I couldn’t figure out the Dashboard

Will you recommend Mailboxes services to a friend, family member, or colleague?

Yes – I will recommend Mailboxes!

No – I will not recommend Mailboxes.

If there were one service Mailboxes could add to its portfolio of services, which would it be?

Ocean Shipping

Premium shipping transit (a bit more expensive, but 1-2 days faster)

No dimensional weight

More flexible consolidation methods (e.g., you pick the day your consolidation is sent to Bermuda)

Other

Would you like to share any words of encouragement or developmental feedback to the team?

First Name

Last Name

Phone

*Contact Information is Optional

Rosebank Centre,

11 Bermudiana Road,

Pembroke HM08

1 441 292 6563

info@mailboxes.bm

Monday – Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 5:30 PM

Monday – Friday 8:00 AM – 6:00 PMSaturday 9:00 AM – 5:30 PM

Monday – Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 5:30 PM